Support

With all our software developed in house along with our dedicated help desk team, you have a single point of contact for your support needs.

Contact the Help Desk

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"Our customers don't care how much we know until they know how much we care."
Sian Milne - Support Manager, Vigo

Our Vigo help desk team is designed to improve system performance and assist end users with technical and functional questions. You can be rest assured that you’re receiving the best support and training possible when you work with Vigo.
Our state-of-the-art help desk solution consolidates all service-related activities including incident management, problem resolution, project management and knowledge base.
After the implementation and all the noise has gone, a responsive support desk is essential.

We support hundreds of installations and our experienced support team are here to help, answer questions, train and advise how to get the best out of your Vigo solution.
Our state-of-the-art support system ensures critical calls are dealt with in less than one hour and that all tickets are logged, monitored and reviewed, ensuring a fast response and quick resolution. As part of the process you will be asked for feedback in order to continually improve our products and services.

“The service they offer is first class, they get things done the same day – you don’t get that level of service anywhere else. After implementation, support can sometimes drop off, but that’s not the case with Vigo. Issues are dealt with quickly and professionally, minimizing any down time to our operation. You can rest assured that you’re receiving the best support and training possible when you work with Vigo Software.”
Stuart Charter - MD, Aztek Logistics Ltd