Support

With all our software developed in house along with our dedicated help desk team, you have a single point of contact for your support needs.

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"Our customers don't care how much we know until they know how much we care."
Sian Milne - Support Manager, Vigo

  • Our Vigo help desk team is designed to improve system performance and assist end users with technical and functional questions. You can be rest assured that you’re receiving the best support and training possible when you work with Vigo.
  • Our state-of-the-art help desk solution consolidates all service-related activities including incident management, problem resolution, project management and knowledge base.
  • After the implementation and all the noise has gone, a responsive support desk is essential.
  • We support hundreds of installations and our experienced support team are here to help, answer questions, train and advise how to get the best out of your Vigo solution.
  • Our state-of-the-art support system ensures critical calls are dealt with in less than one hour and that all tickets are logged, monitored and reviewed, ensuring a fast response and quick resolution. As part of the process you will be asked for feedback in order to continually improve our products and services.

“The service they offer is first class, they get things done the same day – you don’t get that level of service anywhere else. After implementation, support can sometimes drop off, but that’s not the case with Vigo. Issues are dealt with quickly and professionally, minimizing any down time to our operation. You can rest assured that you’re receiving the best support and training possible when you work with Vigo Software.”
Stuart Charter - MD, Aztek Logistics

Your Business Support Team

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Lee Adkins

Technical Support Engineer
Inderjit

Inderjit Singh

Technical Support Engineer
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Curtis Graham

Training Manager
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Sian Milne

Support Manager
Tony

Tony Fuller

Technical Support Engineer
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Jade Milne

Account Manager
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David Morgan

Lead Support Engineer
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Natalie Taylor

Community Director
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Adrian Smith

Account Manager

Customer survey feedback

"Very impressed, and pleased with the outcome."

"Spot on as usual. Thanks very much!"

"Excellent service as usual."

"This was my first time using Vigo support, I’ve got to say I was impressed!"

"Service received from Vigo support today was first class. Many thanks."

"Very quick and efficient service by your team."

Help Desk

You can contact our help desk in a number of ways

Opening hours

Monday to Friday* 08:30 – 17:30

Out of hours emergency support

Monday to Friday* 17:30 – Midnight

(*Excluding bank holidays)

Contact details

Email: support@vigosoftware.com
Phone: 0845 4675515 or 01527 551500

Create a help desk ticket via the Client Portal

Get in touch

With all our software developed in house along with our dedicated help desk team, you have a single point of contact for your support needs.