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  • 6 H & R Gray Lorries outside the warehouse

     H & R Gray Haulage Ltd 

Fact File
  • Founded in 1989
  • A fleet of  over 50 vehicles
  • 100+ Employees

We couldn’t be happier with our decision to partner with Vigo Software. Their Transport Management System has revolutionised the way we operate, and we’re excited about the growth and success it has enabled.”

Customer profile

H & R Gray Haulage is a family run business that has been providing professional and reliable road haulage services for over 30 years. In 2015 H & R Gray became a member of the Palletline network offering a large-scale overnight pallet delivery service.

Today, a purpose built 24,000 sq.ft warehouse efficiently manages the distribution of over 2000 pallets per week. Initially starting with a single vehicle catering to the local Agricultural sector, the company has grown significantly, now boasting a fleet of over 50 vehicles serving a wide range of business sectors.

Challenge

Their existing transport software was falling short of meeting their evolving needs, particularly in distinguishing between Palletline and General Haulage resource allocation.

H & R Gray Haulage needed a comprehensive and customisable planning platform to efficiently manage their resources.  Additionally, they needed a solution that could provide real-time status updates, simplify delivery management for their drivers, and ensure full traceability from storage to delivery.

Solution

H&R Gray Haulage turned to Vigo Software, renowned for their expertise in developing software and hardware solutions for the logistics industry for over 40 years. Vigo’s offering was the perfect fit for H & R Gray Haulage’s requirements as it offered a configurable planning platform and a Mobile Workforce solution that seamlessly integrated with the TMS, enabling real-time status updates, and simplified one-click delivery management for drivers.

Additionally, H & R Gray Haulage implemented Vigo Software’s Warehouse Management System (WMS) which provided enhanced visibility and control over inventory, ensuring accurate and efficient order fulfilment.

Results

H&R Gray Haulage found the ideal solution with Vigo which not only provided the essential resource allocation capabilities but also offered a range of additional benefits.

  1. Configurable Planning Platform: Vigo’s TMS allowed H & R Gray Haulage to easily distinguish between Palletline and General Haulage resource, providing the configurability they needed to optimise their operations efficiently.
  2. Real-time Status Updates: Vigo’s Mobile Workforce solution seamlessly integrated with the TMS, enabling H & R Gray Haulage to receive real-time status updates from their drivers. This invaluable feature improved communication and enhanced decision-making capabilities.
  3. Efficient Delivery Management: With Vigo’s Mobile Workforce solution, drivers could now manage deliveries with a simple one-click process, streamlining the entire delivery process and increasing overall operational efficiency. and simplified one-click delivery management for drivers. With this solution, H & R Gray Haulage could track their fleet’s progress, optimise routes, and respond promptly to any changes or delays.
  4. Full Traceability In addition to TMS, H & R Gray Haulage implemented Vigo Software’s WMS granting them full traceability from storage to delivery. This ensured complete control and transparency over their logistics processes. This system provided enhanced visibility and control over inventory, ensuring accurate and efficient order fulfilment. This ensured complete control and transparency over their logistics processes.

Alan Holloway, the Finance Manager at H & R Gray Haulage said “We couldn’t be happier with our decision to partner with Vigo Software. Their Transport Management System has revolutionised the way we operate, and we’re excited about the growth and success it has enabled.”

    Conclusion

    Overall, the partnership between H & R Gray Haulage and Vigo Software has empowered the company to optimise their operations, improve customer service, and drive growth in the highly competitive logistics industry.