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Help Desk & Training

We support hundreds of installations, and our experienced support team are here to help, answer questions, train and advise how to get the best out of your Vigo solution.

Our Vigo help desk team is designed to improve system performance and assist users with technical and functional questions. You can rest assured that you’re receiving the best support and training possible when you work with Vigo.

Our state-of-the-art help desk solution consolidates all service-related activities including incident management, problem resolution, project management and knowledge base. It also ensures critical calls are dealt with in less than one hour and that all tickets are logged, monitored and reviewed, ensuring a fast response and quick resolution. As part of the process you will be asked for feedback in order to continually improve our products and services.

After the implementation stage a responsive support desk and quality training is essential.

We are with you every step of the way.
Help Desk

You can contact our help desk in a number of ways

Opening hours

Monday to Friday* 08:30 – 17:30

Out of hours emergency support

Monday to Friday* 17:30 – Midnight
(*Excluding bank holidays)

Your Business Support Team
David Morgan
Lead Support Engineer
Lee Adkins
Technical Support Engineer
Rajan Bisla
Technical Support Engineer
Asnan Rafiq
Technical Support Engineer
Thomas Smith
Technical Support Engineer
Thomas Collen
Technical Support Engineer
Daisy Gilbert
Customer Services Coordinator
Harry Cronshaw
Customer Services Coordinator
We are you. We, are Vigo Software.