Vigo Software helps your business through busy periods and improves your customer’s experience with Estimated Time of Arrivals (ETAs) and Notifications. Our software is designed to help speed up deliveries and provide customers with real-time ETAs at the touch of a screen.
The ETA service calculates the driving time for your driver and provides an arrival time for your customers. This is done automatically, so you can now spend less time on the phone talking to your drivers regarding the status of their delivery and having to relay this message to your customers manually.
The Vigo system brings the Amazon experience to our customers and the users at the delivery point. If an issue arises, this can be easily communicated to the customer in real-time. By providing the technology to do this, instead of taking customer calls and trying to answer their queries staff are freed up to do other tasks, improving efficiency throughout the operation which is especially important during busier periods such as Easter.
No one wants to wait around for a delivery unnecessarily. The Vigo solution ensures customers can get an immediate notification of any delays and deal with any issues as soon as they occur, thus reducing calls into the office.
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