Careers at Vigo Software

Help create the future of logistics

Create clever software with us.

We’re a close-knit crew of professionals, focused on delivering the very best-in-class digital products for our customers.

If you’re full of initiative, have a positive mindset and after an exciting challenge, then we’d love to hear from you.

To apply for a vacancy email your CV to: hr@vigosoftware.com

Current vacancies

There are currently no vacancies at the moment. Please check back later.

Application Support Technician

Bromsgrove
Full time
Permanent

We are a logistics software vendor that supplies solutions to the transport and warehousing industry, with 40+ years’ experience in this sector. The software we provide help the industry become more efficient with planning, job entry and invoicing.  We offer solutions to make life easier for our clients and their customers when inputting jobs and viewing delivery information.

About the job!

The role would suit an experienced Application/Support Technician who ideally has a background in support.

You will use your advanced trouble shooting skills to identify any issues and bugs within the system reported to you by our customer base.  You will need to be able to document steps to replicate this issue and escalate over to the development team using the escalation processes provided to you.

The successful candidate would join our Help Desk team in delivering exceptional customer service over the phone and by email.

What will you do?

You will be providing first and second line support of bespoke software applications.
Manage, triage and escalate or resolve customer issues, taking ownership of the issue from receipt through to resolution.

You will need to be able to clearly demonstrate a strong technical background and understanding of:

Extensive experience of software support, bespoke applications and SQL (essential)
Experience and understanding of API’s, Web Services and Windows Processes (essential)
Knowledge of relational databases mainly SQL (essential)
Good scripting, analytical and troubleshooting skills (essential)
Crystal Report Writing (preferred)

If you think that’s you, we’d love to hear from you. We are proudly an equal opportunities employer offering competitive salaries and benefits.

To apply please send your CV and cover letter to hr@vigosoftware.com

Reasons to join Vigo

Employee benefit scheme

High street, holiday & cinema discounts as well as a Spree cashback card.
Gym membership discounts.
Access to health and well-being support.

Health Cash Plan

A health cash plan that covers for dental, optical and a range of therapies.

“Town Hall Meetings”

Every month we get together in-house to recap and celebrate our efforts. The drinks are on us so feel free to let your hair down.

Free snacks and drinks

We provide a range of snacks as well as hot and cold drinks, free for our employees to help themselves.

Career development

We give all our employees training and learning resources to develop new skills and help them thrive at becoming experts in their role.

A day off on your birthday

If your birthday happens to fall on weekday, you get the day off to do whatever you like.

Driving lessons

We want all our employees to have the freedom of being mobile. So, if you join us and don’t have your driving license yet, we will pay for your first 3 driving lessons.

Officially a Cool Office Space

With chill out areas and modern meeting spaces, we want you to be inspired and tell other people how cool it is to work at Vigo.