Implementation

Expert software implementation & development for logistics

We understand that the successful implementation of technology within any business requires a diverse blend of skills to fully harness its potential benefits.

We acknowledge that for many logistics businesses, the requisite skill sets may not always be readily accessible within their current teams. This is where our expertise and approach make a significant difference.

From the outset of the buying cycle, we prioritise a fully engaged partnership with our clients. Our method involves a deep dive into understanding the unique challenges and process needs of each logistics business we serve. By doing so, we are not just vendors but become strategic partners, aligning our technology solutions with the specific requirements and goals of our clients.

We go beyond mere installation and support; we take a consultative approach, ensuring that our clients are equipped with the knowledge and tools necessary for effective technology adoption. Our team is dedicated to bridging the skill gap by providing comprehensive training, user-friendly resources, and ongoing support that empowers our clients to maximise the benefits of their technology investment.

At every step, Vigo is committed to ensuring that technology serves as a lever for efficiency, growth, and competitive advantage for logistics businesses, even those previously underserved by high-level IT capabilities. We bring the skills, support, and tailored solutions to the table, ensuring our clients are fully equipped to thrive in the digital era.

Implementation – FAQs

What is the lead time for implementing our software?

The lead time for implementing our Transport Management System (TMS) software varies depending on the complexity of your operation. However, on average, it takes 2-4 weeks for implementation.

What is the process for implementing a project?

Your install will be handled by the Vigo Install and IT Projects Team. Firstly, the IT team will ensure your system is setup and configured to your business needs, then the Team will take over the training and final configuration until you are ready to Go Live with your new system.

What steps are involved in installing our software?

The basic installation steps are as follows:

Discovery call or visit from our Solutions Engineer
Initial Introduction call from Install Team
Set up a weekly project progress call
Initial training material for your Team
Installs team prepare for implementation
Consultation days with an experienced Vigo Engineer
Installation Go Live
Post Installation review
Support handover

Is the software tested before it goes live at Customer sites?

Once we have finished basic system training you will go through User Acceptance Testing (UAT). This is your time to use the system as you would in the real world. The system is highly configurable, and we require you to test the system out before you go live and we encourage feedback as this will help with your transition to your new system. We will be with you as part of your Go Live process to make sure it runs as smoothly as possible.