Vigo Help Desk

Our team is comprised of outstanding communicators who exhibit professionalism and possess an in-depth understanding of our software products. This expertise is complemented by an integrated ticketing system, which is not only designed for best practices in issue resolution but also emphasises stringent adherence to Service Level Agreements (SLAs). We understand the critical importance of these agreements as a cornerstone of trust and reliability between us and our clients.

We are acutely aware that our clients’ operations are tightly scheduled, with minimal lead times, and any delay can ripple through the entire supply chain, causing significant disruptions. Therefore, our support is structured to provide immediate responses, ensuring that technology or training never becomes a bottleneck or source of frustration in our clients’ businesses.

We strive to be a proactive partner in our clients’ operations, anticipating needs and providing solutions that enhance efficiency and productivity. By doing so, we ensure that our service desk is not just a help centre, but a strategic asset to the businesses we support.