Broadway Transport

Fact File

Over 35 years’ experience
Specialists in the healthcare sector
Multi-disciplined 3PL capability

Customer profile

Since being established in 1981, Broadway Transport has been dedicated to serving the healthcare sector with logistics solutions that are responsive, reliable and competitive.


“Many of our challenges at the time were based around the need for an integrated solution,” says Darren Gittins, General Manager of Broadway Transport. “The products we were using at the time required users to access multiple programs that operated independently from one another. A new system had to meet all our needs in one integrated solution.”

In terms of functionality, Broadway Transport were looking for a solution that eased the burden of route planning whilst at the same time enabling users to maximise vehicle efficiency.

Their existing system could no longer meet their needs. “We were unable to integrate our warehousing and transport operations into one package with our old system.” The legacy system that they were using had been upgraded, bolted on to and added to over the years and had become cumbersome to use on a day to day basis.

“We realised that we needed a fully integrated solution that would streamline our day to day activities – one that could provide route planning, cost capture, GPS tracking, reporting and analysis tools, web ordering, EPOD and flexible pricing functionality that would enable us to automate our many and varied rate cards.” says Darren.


In addition to the wish list of functionality, the solution had to be competitively priced while also being scalable in order to meet their future growth plans as well as being easy to use.

“The Vigo system was much more user friendly than our previous software and offered greater functionality in terms of reporting, pricing and planning. We felt that the company had a personal feel about it and, over time, we were able to build strong working relationships with individual members of the Vigo support teams and management, relationships which are still strong some 6 years on from our initial implementation.”


“The Vigo system has enabled us to better control and measure our performance, capture our costs and improve our efficiency. We have greater visibility of our daily operations and can report on historic activity with ease. Our customers benefit from our ability to offer online job booking and EPOD.”

“We have seen an improvement in the efficiency of our load building and have sped up the administrative processes through automation of pricing and POD capture/reporting. The business now also benefits from better management reporting and performance measurement since implementing Vigo TMS.”

Darren also believes that the Vigo solution has given Broadway Transport a competitive advantage.  “We are able to offer our customers a comprehensive set of value adding solutions such as web ordering, system integration through EDI, online tracking and EPOD, all of which improve the customer experience.”

Read more about our TMS solution and how it can make your business more efficient and profitable here.

We can help transform your business

Contact the team at Vigo to find out how

More Client Success Stories

L Hunt & Sons Ltd

L. Hunt & Sons needed to streamline their operation and provide a more comprehensive and accessible service in order to remain competitive.
Read More

Aztek Logistics Ltd

Faced with running too many systems, Aztek Logistics were looking for a new Transport Management System to gain better visibility and efficiency across the whole of the operation.
Read More

Pallet-Track Ltd

Together with Pallet-Track, Vigo Software designed and implemented a number of exciting technology solutions which include Central Billing, Electronic Customer Paperwork (E Doc), and PlanIT.
Read More

Bartrums Road Services

Bartrums previous software was an ‘off the shelf’ solution from their pallet network which was effective but was not expandable and could not cope with the non-network and delivery partner requirements.
Read More

Downes Transport Ltd

Due to continuing growth within the company, Downes needed to move forward and invest in new technology. Their current set up, including equipment and software was old which was having a big impact on the services they were able to offer to customers.
Read More

Jet Express

Jet Express needed a better way of handling individual jobs and consolidating jobs into runs for the drivers. Having never used a TMS before they needed something that would be easy to implement and required minimal training.
Read More

Burns Express Freight Ltd

Due to the growth of the business, Burns Express could no longer continue with the TMS they were using. Burns were looking for a more in-depth and user-friendly solution for its staff.
Read More