L.Hunt & Sons is a family run business that has been trading continuously since 1896. Now in its 4th generation, it is one of the longest standing hauliers in the country with an enviable heritage and reputation for quality of service.
Haulage is a competitive industry and L.Hunt & Sons pride themselves on offering their customers a personalised service with attention to detail. To do this, they needed to streamline their operation and provide a more comprehensive and accessible service.
Operations Manager at L.Hunt & Sons, Sarah Hunt, said “We first looked to Vigo when we realised we’d outgrown our old setup.”
“Our traffic planning was run between a handwritten diary, an Excel spreadsheet, and an old ribbon typewriter for printing tickets! Invoicing and accounts management were done on an old bespoke system, which had been designed for the construction industry so was never a perfect fit for us. We needed to tie our systems together into something we could get much more out of.”
“Priority number one for us was the easy production of delivery notes. We needed to source a new solution which could make our whole operation more efficient. We were very interested in being able to raise a job on the system once, and from that point be able to produce delivery notes, add or amend charges, send PODs and invoice all from one central point, removing the need for multiple entries.”
“The solution had to be financially viable for us, and we really needed a provider who could help us make the transition as smoothly and efficiently as possible. It was a huge step for us as a business, so we needed to know the support would be available throughout the process.”
The search for a new solution was a short one, having spoken to another haulier who was using Vigo. “We’d always admired their efficiency with paperwork and routing, and asked them about their provider and how they got on with them. Vigo received a glowing recommendation, so we made the call.” says Sarah.
“We didn’t look to other providers – we were so impressed by Vigo and it was just such a natural fit for us that we proceeded straight away.”
Having had second hand experience of the software via one of Vigo’s other customers, it offered everything they needed, with the assurance of the Customer Support Desk to back it up. “The support team are absolutely superb – helpful, attentive and swift. Issues are logged quickly and accurately, and resolved almost immediately.” Said Sarah.
“The software is straightforward and easy to use, and the support team are second to none.”
“Due to the ease of running the traffic desk once the Vigo system was in place, we didn’t need to fill the vacancy of one of our office administration staff when they left us. The whole office runs quicker and more smoothly.”
Sarah also believes they have gained a competitive advantage with the Vigo system in place, “Our USP has always been our ability to give customers a level of service and attention not provided by supply chains and large hauliers. The Vigo system allows us to manage their work quickly and accurately, with access to all the information we need at our fingertips.”
“Vigo really has improved our customers’ experience, they love the online POD portal – instead of calling and requesting copies, they can download them themselves in their own time.”
“Choosing Vigo is one of the best decisions we’ve ever made as a business. The Vigo system modernised our operation, making us more efficient and able to provide a better level of service to our customers”
“I would describe Vigo Software as positive, revolutionary and confident. The Vigo team will go out of their way to ensure you have the best setup possible for your business, with no hard sell or jargon. The product is excellent and the service is superb, we’ve never looked back.”